User Profile

I am a dedicated IT Support Professional with extensive experience in troubleshooting complex technical issues, optimizing system performance, and ensuring seamless IT operations. My expertise spans 2nd and 3rd line technical support, network administration, cloud computing, and system optimization, allowing me to enhance infrastructure resilience and operational efficiency.

Over the years, I have worked in diverse IT environments, from remote technical operations at Hawkeye Innovation in the UK to enterprise IT support at the Board of Education in Antigua. I take pride in my ability to implement innovative solutions, strengthen system security, and optimize software applications, consistently improving performance and reducing downtime.

I hold an MSc in Data Science from the University of Greenwich and a BSc in Information Technology with Network Management from Colorado Technical University. Additionally, I am a Google IT Support Professional, IBM IT Support Certified, and a Registered IT Technician (British Computer Society).

With a strong background in Windows & Linux administration, virtualization (VMware, Hyper-V), cloud platforms (Azure, AWS), and scripting (Python, PowerShell, Bash), I am committed to driving innovation in IT support and system administration. I thrive in problem-solving environments and continuously seek opportunities to improve IT infrastructure and service delivery.